DISCLAIMER
Allergens
Customer understands that Sweet Slices, LLC is NOT an allergen-free, vegetarian, gluten-free business and its cake/cupcake(s) may contain or come into contact with items or food products containing dairy, soy, eggs, wheat, peanuts, coconut, tree nuts, flour, cocoa (chocolate), milk and sugar, and/or other allergy causing ingredients. We CANNOT guarantee the absence of cross-contamination from allergen causing products. Customer understands risks and agrees to notify Customer’s guests of this risk. Customer agrees to hold Sweet Slices, LLC harmless for any allergic reactions and to indemnify Sweet Slices, LLC in the event of any claims arising from allergic reactions.
Customer understands that Sweet Slices, LLC is not a gluten free bakery. Sweet Slices, LLC uses best efforts when baking gluten free products including using separate equipment for gluten free items. Sweet Slices, LLC cannot guarantee the absence of cross-contamination with gluten containing products. If Customer or individuals who will taste the item Customer purchases from Sweet Slices, LLC has a gluten allergy, we recommend finding a bakery that is free from all wheat flours.
Delivery & Set Up
It is your responsibility to provide a stable and level surface at least four feet off the ground where the cake is to be set up. Cakes are safest when displayed against a wall. Once the cake has been delivered and set up, the care and condition of the cake becomes your responsibility. Sweet Slices, LLC is not liable for any damage that may occur thereafter, including someone bumping the table, a stand or table breaking or collapsing, child damage, or any other possible causes.
Weather & Temperature
Humidity and heat can adversely affect your cake. In the warmer months, it is recommended the cake be kept in air conditioning or, at the very least, a cool area. Please note that refrigeration is not recommended for fondant covered cakes.
It is strongly recommended that cakes being picked up by the customer be transported in an air-conditioned vehicle and if you transport it, you are responsible for any damage once it leaves my possession.
You acknowledge that I am in no way responsible for any damage that may occur due to weather conditions or outdoor locations including heat, humidity, or insects. Cakes should never be displayed in direct sunlight or anywhere sunlight might eventually move.
For outdoor events, please prepare a back-up plan in case of inclement weather. Determine someplace safe where the cake can be displayed indoors on exceedingly hot days or in case of rain.
Order Changes
Reasonable changes to your order may be made up to two weeks prior to the event. Additional costs may be incurred and this contract may be amended depending on the nature of the changes. If I (Kristine) am able, I will accommodate any changes you request including, but not limited to the number of servings, flavors, shapes, and decorations. In such event, we will complete and sign an adjusted contract that describes such changes and any resulting additional charges.
Changes & Cancellation Policy
Any changes or cancellations must be made no later than one week prior to the pick up or delivery date. No security deposit refunds for cancellations will be given after that date.
In the event that you need to cancel your order, please send an email to sweetslicesllc@gmail.com. All cancellations must be done in writing.
Reasonable changes to your order may be made up to one week prior to the pick up or delivery date. If I (Kristine) am able, I will accommodate any changes you request including, but not limited to the number of servings, flavors, shapes, and decorations. Please note additional costs may be incurred depending on the nature of the changes.
Changes requested less than one week prior to the event will be considered but may be denied.
Sweet Slices, LLC (Kristine's) Obligation
I take my obligation to provide your cake/cupcake(s) as agreed very seriously. However, should an unforeseeable event occur which prevents me from fulfilling our obligation and I must cancel our agreement with you, I will refund your payment in full. In addition, if at all possible I will work with you to find another qualified bakery to assist you with your cake/cupcake(s) and will cooperate in transferring materials to the new baker. This has never happened, but I just have to say it!
Photographs of Your Cake
I (Kristine) reserve the right to take and use my own photos of your cake(s) to use for marketing and promotional purposes, including advertising and promotion without compensation to you.
Liability for Mistakes
While I (Kristine) will make every effort to provide the exact details you have requested, the creation of a custom cake/cupcake(s) is an art and may be subject to slight variations and/or errors by the creator(s), including colors.